Practical answers
Frequently asked questions
Find concise answers about account use, fees, automation, risk, security and support.
General use
How do I register?
Complete the registration form with accurate contact details. A manager will contact you about verification and platform orientation.
Do I need experience?
No professional background is required, but beginners must still understand fees, volatility and the possibility of loss.
Can I use a phone?
The responsive web interface supports current mobile browsers. Security settings should be completed on a trusted device.
Fees and results
What is the minimum amount?
The Basic tier begins at CAD 250 in trading capital. This is not a membership fee.
Where are fees shown?
Known charges are displayed before confirmation and summarized on the Fees page.
Is profit guaranteed?
No. Results vary with markets, settings, execution and timing.
Platform functions
Does the platform work automatically?
Configured tools can monitor markets and automate defined activity, but the user must review settings and outcomes.
What data is analyzed?
Views may organize price, volume, volatility, trend and historical behaviour.
Can I pause a strategy?
Yes. Users can review and change relevant controls from the account.
Risk
Can I lose money?
Yes, including all money committed to trading.
Does automation remove volatility?
No. A model can react to data but cannot prevent a price gap, provider failure or unexpected event.
Security and accounts
How is login protected?
Use a unique password, multi-factor authentication and new-login alerts.
Who holds funds?
The identified executing provider or payment institution handles funds according to its terms.
What if I see unknown activity?
End other sessions, change credentials and contact support immediately.
Help and support
When will support reply?
The team usually replies within one business hour during published weekday hours.
Can support change a withdrawal?
Support can explain status but cannot bypass identity or compliance checks.
How do I complain?
Email support with dates, references and the outcome you seek.
Account setup
Why is identity verification needed?
It protects the account and supports Canadian financial-crime controls.
Can I connect an exchange?
Supported connections use restricted permissions; avoid enabling withdrawals unless specifically required.
Further reading
What should I read first?
Start with Getting Started, Fees, Security, Digital Asset Basics and the Risk Disclosure.
Where are policy changes posted?
The current version is published on the relevant policy page.